Refund policy

 

You may cancel your booking at any time up until when the rental order is shipped. Please contact us at info@clutchluxe.ca to inquire about a cancellation.

If your rental has not been shipped and we are able to process a cancellation, you will be issued a credit note which has no expiry, and may be used towards any future rental with Clutch Luxe. All rental bookings are non-refundable.

Once you pick up or receive your item it is considered rented for the time period agreed upon. Unfortunately if you choose not to use it we cannot refund / credit you for it.

We cannot accept returns / refunds on gift cards.

You can always contact us for any return question at info@clutchluxe.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at info@clutchluxe.ca